Ultimo Kitchens Direct Terms & Conditions

The seller is EWB Cotton Ltd trading as UK Appliance Direct to whom all payments become due for goods and services provided.

The purchaser is the individual, company, or firm from whom an order has been accepted and who becomes responsible for payment for all goods and services provided.

The price is to be paid in full as specified in the quotation before placement of the order.

The goods shall be at the risk of the purchaser following delivery. The seller shall not be liable for any default due to circumstances beyond reasonable control of the seller including, but not limited to, Acts of God, war, fire, flood, and the shortage of supply or failure to deliver of our suppliers.

All orders and any dispute arising there from shall be governed by English law and subject exclusively to the jurisdiction of the English courts.

Nothing in these conditions shall affect the statutory rights of a consumer.

Deliveries

Deliveries of heavy items are to the kerbside. You will also need to ensure that there is good access for large lorries to your home, for instance removal type lorries. If not, you must tell us in case we need to make special arrangements for a smaller lorry to deliver to you. We will normally despatch goods in agreement with yourself. When you place an order, we will contact you either by phone or email to confirm the delivery arrangements are acceptable to you before placing the order. Please remember that if we have arranged a delivery with you and you can’t accept the delivery or amend the delivery details without giving us sufficient notice of the change, we may need to charge you for the aborted delivery. NOTE: This charge would be the actual cost of delivery which may be more than the standard delivery charge. This is due to the fact that many of our delivery charges are subsidised within the cost of the product. We advise that you do not book fitters until after you have received delivery as we cannot accept responsibility for delays.

Before accepting your order, we will confirm you will be at home to receive the delivery. We cannot say for certain what time in the day these deliveries will arrive. For most deliveries we are able to call the drivers on the day of delivery and get an estimate of timescale.

Amendments to Orders

Should you need to make changes to or cancel an order you have already placed with us, we will do our best to stop or amend the order and refund any monies due to you. However, depending on the product, we may not be able to stop an order once it has been accepted and, in these cases, you will be liable for the full payment.

Cancelling your Order and Returns

Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your order at any point up to 7 days after receiving delivery and we will give you a full refund, less costs associated with the return. However, many of our products are exempt from this legislation and cannot be returned. You should contact us first by e-mail (info@ukappliancedirect.co.uk)  or phone (0870 300 8885) to arrange the return of a product. Please remember:

1. Many of our products are modified or manufactured on receipt of your order. These items cannot normally be cancelled once work has begun and you will be liable for the full cost of the product;

2. Any goods you wish to return must be in their original packaging, unused and undamaged. If you return the goods you must insure them against carrier damage. You are responsible for the safekeeping of goods until they are received by us, or collected by our agents;

3. Larger packaged items like kitchen cabinets and doors, appliances, sinks, some taps would all need detailed inspection on return for missing parts and there will be a charge for this.